About Return, Refund & Exchange Policy

  • All India Delivery Options: We offer delivery across India. Depending on your location, shipping times and costs may vary.
  • Delivery Timeframe: The estimated delivery time is between 15-30 days, depending on factors such as weather conditions, public holidays, and your deliverable address.
  • Product Availability: Due to potential delivery delays, product availability might change. In such cases, we will notify you promptly about any adjustments to your order.
  • Responsibility for Damaged Parcels: We do not take responsibility for any damage that occurs during the transportation of parcels. Once a package is with the delivery service, any damages are beyond our control.
  • Return & Exchange Process: The return and exchange process can take a minimum of 45 days, due to the necessary steps involved in processing and verifying the returned items.
  • Refund Eligibility: Refunds are only granted if the product is not delivered to the customer or if the order is not processed correctly.
  • Condition for Returns & Refunds: To be eligible for a return or refund, the product must be in its original, unopened, and fully packed condition. Products that are used or damaged will not be accepted.
  • Product Images: Some images on this platform are for reference purposes only. The original product may vary slightly in terms of color, size, or appearance from what is shown.
  • Return/Exchange Request Timeline: Customers must request a return or exchange within 7 days of receiving the product. After this period, we may not be able to process your request.
  • Proof of Purchase: A valid proof of purchase (receipt, order confirmation, etc.) is required for all return or exchange requests.
  • Condition of Returned Products: Products must be returned in the same unused and undamaged condition they were received, along with all original packaging, tags, and accessories.
  • Shipping Charges for Returns/Exchanges: The customer is responsible for shipping charges incurred for returns or exchanges, except in cases where the product was damaged or incorrectly shipped.
  • Discounted/On-Sale Items: Sale or discounted items are not eligible for returns or exchanges unless they are damaged or defective.
  • Damaged Products: If the product is damaged upon receipt, customers must notify us within 48 hours to initiate a return or exchange.
  • Wrong Product, Size, or Preference: Returns due to wrong size, color, or preference are not eligible for a refund but may be exchanged based on availability.
  • Refund Process: Once the returned product is received and inspected, the refund will be processed to the original payment method. The processing time for refunds can vary.
  • Non-refundable Shipping Charges: Shipping fees are non-refundable, even if a product is returned.
  • Exchanges: If the product is in stock, we will process an exchange. If the desired product is unavailable, a refund will be provided instead.
  • Non-returnable Products: Products that are customized or altered in any way (e.g., personalized items) are non-returnable and non-refundable.
  • Refusal of Returns: We reserve the right to refuse any returns or exchanges that do not meet the above conditions, including damaged products or items that do not meet the return criteria.
  • Shipping Charges Based on Pincode: Shipping charges will vary based on the deliverable pincode. Each pincode has different shipping rates depending on its location.
  • Variation in COD Charges: The COD (Cash on Delivery) option and associated shipping charges may vary depending on the deliverable area pincode. This is because of the different shipping aggregators and services we use.
  • Shipping Costs & External Factors: Shipping costs depend on various factors such as fuel and labor charges, which may fluctuate based on external circumstances like fuel price changes or labor availability.
  • Cost Variations by Location: Shipping charges are adjusted based on the distance to the delivery location and the logistics requirements for remote or difficult-to-reach areas. Customers in these locations may face higher shipping fees.
  • Additional Charges: If there are any additional shipping costs, such as for remote deliveries or extra services, these will be communicated to you before checkout.
  • Tax Information & Offers: All applicable tax information and current offers will be displayed clearly on the checkout page. Please review all details before finalizing your purchase.
  • Shipping Delays: We strive to ensure timely delivery, but shipping delays may occur due to unforeseen circumstances. We will keep customers informed of any delays in shipment.
  • Priority Shipping Option: Priority shipping can be requested at an additional cost. Availability depends on the shipping location and the services offered by our partners.
  • Multiple Delivery Attempts: If multiple delivery attempts are made, additional charges may apply for redelivery. Please ensure someone is available to accept the delivery.
  • Lost Shipments: If your order is lost during transit, we will investigate and resolve the issue. If the product cannot be located, a refund or replacement will be provided.
  • Thank you for shopping with us! Please feel free to contact our customer service team for any queries related to returns, refunds, or exchanges.